Once your return is received and inspected, we will contact you to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you haven’t received a refund yet, it may take some time before your refund is officially posted as there is often some processing time before a refund is posted.
If a reasonable period of time has passed and your refund still has not posted, please contact us at info@ovaafrique.com
If an item you receive is defective or damaged. We will be happy to exchange it for the same item, please contact us via email at info@ovaafrique.com
Yes, you can return or exchange merchandise. Items must be unworn with no stains and must be returned in the packaging the item came in.
Items marked final sale at the time of purchase are nonrefundable.
OvaAfrique Design reserves the right to verify any refund requests and request a return of the products you purchased.
OvaAfrique’s refund and return policies are subject to change. You should therefore consult www.ovaafrique.com at the time of your purchase to confirm the current refund and return policy.
RETURN POLICY
Our customers satisfaction is top priority for us here at OvaAfrique Design, if for any reason you wish to return a product, please contact us via email at info@ovaafrique.com to receive a return authorization as well as further instructions. We will be happy to accept returns of most new, unused items in their original condition within 7 days of delivery.
To complete your return, it must be done within 7 days of delivery, unused and in the same condition as it was received. It must also be in the original packaging and include a copy of the packing slip.
Unfortunately, gift cards are non-refundable.